Frequently Asked Questions

To purchase an item on Etsy:

  1. Find an item you want to purchase on Cubitkit.com
  2. Choose the options you want for that item, if applicable.
  3. Click Add to basket.
  4. Take any of these optional steps:
  • Add a note to the seller.
  • If the item is a gift, check the box next to This order is a gift.
  • If you have one, apply shop coupon codes. Coupon codes are unique to specific richCatCrafts shops.
  1. Choose your preferred payment method under How you’ll pay.
  2. Click Proceed to checkout.

You can check the delivery status of your order on RichCatCrafts.com If the seller added tracking information, you can check when your order should arrive.

2. Returns

 

3. Change the delivery address after you placed an order

If you placed an order with an incorrect delivery address, first check that your order hasn’t dispatched yet:

  1. Sign in to RichCatCrafts.com
  2. Click the Your account > Purchases and reviews.
  3. To the right of your order, you’ll see either Dispatched or Not Dispatched:

My order is Not Dispatched yet

If your item is Not Dispatched yet, you can contact the shop to update your address on the order or cancel your order. You can then re-order the items with the correct delivery address.